Contact Us

Exabytes’s Technical Support Department is handled by Experienced System Engineers and System Support Personnel on 24 Hours, 7 Days a Week. Technical Support will answer any technical questions you have about exabytes.com hosting, products and services.

Exabytes does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.

Mail Support

Mail support will answer any question related to email and Ebuzzzz issue.
- Working Hour: 24hrs x 7days
- Click here for email support request.
Web Support

Web support team will be happy to answer questions related to your server configuration, scripts, ftp, application, DNS and control panel issue.
- Working Hour: 24hrs x 7days
- Click here for web support request.
Server Support

Server support team will answer any question related to your dedicated server issue from your email issue to server configuration issue.
- Working Hour: 24hrs x 7days
- Click here for dedicated/colocation support request.
Sales Department

Our sales staff will be happy to answer any questions you have about buying exabytes.com.my products and services.
- Working Hour: 9.00am - 5.00pm GMT +0800
- Working Day: Monday - Friday
- Phone Support: 9.00am - 5.00pm GMT +0800 (MON - FRI)
- Click here for sales inquiries.
Customer Service Department

Customer Services will answer any non-technical questions you have about exabytes.com’s hosting, products, services and procedures.
- Working Hour: 9.00am - 5.00pm GMT +0800
- Working Day: Monday - Friday
- Phone Support: 9.00am - 5.00pm GMT +0800 (MON - FRI)
- Click here for customer server support request.
Billing Department

Billing Department will be happy to answer any billing questions you have about exabytes.com hosting, products and services.
- Working Hour: 9.00am - 5.00pm GMT +0800
- Working Day: Monday - Friday
- Phone Support: 9.00am - 5.00pm GMT +0800 (MON - FRI)
- Click here for billing inquiries.
Abuse Department

Abuse Department handles all complaints, UCE Abuse, TOS Violations, Exploitable Scripts, Illegal Activities.
- Working Hour: 9.00am - 5.00pm GMT +0800
- Working Day: Monday - Friday
- Click here to report on abuse.

Walk-In Consultation

"At Exabytes, we always strive to serve our valued customers - YOU better. We welcome the chance to have a discussion with you at our office. However, as our Technical Support Agents are working on Exabytes Helpdesk & LiveChat to assist customers and monitor our servers and network, we are sorry that they are not able to be away from their work desk to attend to walk-in customers because this will cause insufficient manpower to handle the existing workload. As such, we greatly appreciate it if you could make an appointment beforehand to meet and speak with our Support Agent at our office.

Kindly fill out the form below to make an appointment at least 3 days in advance. This can help us to ensure that we understand your requests better and assign the right Technical Agent to assist you."