Contact Us

Exabytes’s Technical Support Department is handled by Experienced System Engineers and System Support Personnel on 24 Hours, 7 Days a Week. Technical Support will answer any technical questions you have about exabytes.com hosting, products and services.

Exabytes does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.

Mail Support

Mail support will answer any question related to email and Ebuzzzz issue.

• Working Hour: 24hrs x 7days
• Click here for email support request.

Web Support

Web support team will be happy to answer questions related to your server configuration, scripts, ftp, application, DNS and control panel issue.

• Working Hour: 24hrs x 7days
• Click here for web support request.

Server Support

Server support team will answer any question related to your dedicated server issue from your email issue to server configuration issue.

• Working Hour: 24hrs x 7days
• Click here for dedicated/colocation support request.

Sales Department

Our sales staff will be happy to answer any questions you have about buying exabytes.com.my products and services.

• Working Hour: 9.00am - 5.00pm GMT +0800
• Working Day: Monday - Friday
• Click here for sales inquiries.

Customer Service Department

Customer Services will answer any non-technical questions you have about exabytes.com’s hosting, products, services and procedures.

• Working Hour: 9.00am - 5.00pm GMT +0800
• Working Day: Monday - Friday
• Click here for customer server support request.

Billing Department

Billing Department will be happy to answer any billing questions you have about exabytes.com hosting, products and services.

• Working Hour: 9.00am - 5.00pm GMT +0800
• Working Day: Monday - Friday
• Click here for billing inquiries.

Abuse Department

Abuse Department handles all complaints, UCE Abuse, TOS Violations, Exploitable Scripts, Illegal Activities.

• Working Hour: 9.00am - 5.00pm GMT +0800
• Working Day: Monday - Friday
• Click here to report on abuse.

Headquarter and Mailing Address

• Exa Bytes Network Sdn Bhd
  1-18-8, Suntech @ Penang Cybercity
  Lintang Mayang Pasir 3, 11950
  Bayan Baru, Penang.
• Working Hour:
  9.00am - 5.00pm GMT +0800 (MON - FRI)
  9.00am - 12.00pm GMT +0800 (SAT)
• Facsimiles No.: +60 (4) 630 8288
• Telephone No.: +60 (4) 630 8283

Cyberia Office

• Exa Bytes Network Sdn Bhd
  C-3-02, SME Technopreneur Centre II
  2260 Jalan Usahawan 1,
  63000 Cyberjaya, Selangor.
• Working Hour:
  9.00am - 5.00pm GMT +0800 (MON - FRI)
  9.00am - 12.00pm GMT +0800 (SAT)
• View Exa Bytes Network Sdn Bhd ( SME ) in a larger map