Interested to become technical engineer, support specialist, writer or customer service executive? We have the right place for you to exert your talent in Exabytes!
System Engineer
- Enjoy achievement when successfully troubleshoot technical problem?
- Spend more time watching computer screen instead of TV or companion?
- Good in solving puzzles or riddles with great logical thinking?
- Love to exercise with keyboard and mouse?
- Consider a person who doesn't know web site is from outer space?
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In this position, you will:
- Be the remedy to our customers suffer by technical problem in our hosting products and services consist of domain, web site, control panel, database, email and dedicated server. You will provide technical assistance to them through helpdesk and phone calls.
- Monitor server status to ensure they are working on optimum performance.
- Perform weekly and monthly server maintenance.
Requirements:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology
or equivalent.
- Required skill(s): Linux, Windows Server, Networking.
- Preferably skill(s): SQL, DNS, Programming.
- Required language(s): English, Chinese.
- Have great willingness to assist customers and posses determination to get to the bottom of the issues.
- Positive working attitude, excellent logical thinking and flexible mindset to constantly seek for alternative solutions.
- Willing to work on shift.
- Malaysian citizens or hold relevant residence status.
- Preferably junior executives specializing in IT/Computer - Network/System/Database Admin or equivalent.
- Full-Time positions available.
- Working Location: Bayan Baru, Penang.
- 2 vacancies are available for this position.
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Technical Support SpecialistMore
- Are you a talkative person and spend a lot time chit chat to your friends?
- Consider yourself a good listener and messenger?
- Able to give clear guide when someone lost asks for the correct way?
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In this position, you will:
- Be the first line telephone support for customers.
- Guide the customer by using the necessary tools and software to assist the customer to resolve the issue.
- Be the messenger to escalate the customer issues to system engineers and higher management level in case needed.
Requirements:
- Sound problem solving skills with linear and logical troubleshooting skills.
- The ability to troubleshoot all problems in a clear and logical manner.
- Able to use the Internet as a tool for research.
- Basic knowledge of PC hardware.
- Writing skills including the ability to understand technical terminology.
- Ability to work autonomously.
- Familiar with Linux OS will be an advantage.
- Familiar with web hosting, domain, cPanel, HELM will be an advantage.
- Ability to communicate resolutions of technical problems quickly and clearly.
- Ability to use the desktop computer system.
- Strong customer service focus with the ability to empathize as well as prioritizes customers need.
- Typing speed of 30-40 words per minute.
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
- Required language(s): English, Chinese.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Fresh graduates/Entry level applicants are encouraged to apply.
- Working Location: Bayan Baru, Penang.
- 2 vacancies are available for this position.
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Account Assistant
- Someone who like shopping and sensitive to prices?
- Able to calculate discounted price fast and accurately in shopping promotions?
- Always count in your head instead of depending on calculator?
- Good at memorizing your friends' birthdays?
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In this position, you will:
- Assist the Finance Department and Credit Control Division in daily operations.
- Assist in the compilation of financial reports, generating of outstanding billings, and other relevant documents.
- Assist in liaising and coordinating with internal departments, and other external parties.
- Other ad-hoc duties as and when required.
Requirements:
- Computer literate and able to work independently.
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U or Professional
Certificate in any business field, Commerce or equivalent.
- Malaysian citizens or hold relevant residence status.
- Preferably non-executives specializing in Finance-General/Cost Accounting or equivalent.
- Full-Time position.
- Working Location: Bayan Baru, Penang.
- 1 vacancy is available for this position.
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Customer Service Executive
- Love communicating so much, you can even bore a robber out from robbing you?
- Have unbelievable patience in massive traffic jams?
- Have that charming personality which makes people head over heels in love with you?
- Able to still smile sweetly even when handling unpleasant remarks about you?
- Believe and hold on to the “Customer Is Always Right” policy very dearly?
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In this position, you will:
- Be the person in charge to reply the Sales Enquiries via phone and helpdesk.
- Efficiently reply to Billing Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts helpfully.
- Prepare quotations competently.
- Process new orders proficiently.
- Do follow-ups with the customers consistently.
Requirements:
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Business Studies/Administration/Management, Sales & Marketing, Finance/Accountancy/Banking or equivalent.
- Required skill(s): Computer Knowledge, Internet Know-How.
- Preferred skill(s): HTML, Programming, Web Hosting and Domain Name Know-How.
- Required language(s): Chinese, English.
- Applicants must be willing to work in Bayan Lepas.
- Applicants must be willing to work on rotating shifts.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 1 vacancy available for this position.
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