Contact Information
Exabytes’s Technical Support Department is handled by Experienced System Engineers and System Support Personnel on 24 Hours, 7 Days a Week. Technical Support will answer any technical questions you have about exabytes.com hosting, products and services.
Exabytes does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone. You may contact our 24x7 Technical Support Team via methods below:
| 24x7 Technical Support Team |
|---|
| Support Center: http://www.exabytes.com.my/support/ |
| Helpdesk: http://support.exabytes.com/help/ |
| Email: support@exabytes.com.my |
| Off Network Server: support@exabytes.com |
| *Our Off Network Server is hosted in Colorado, US. |
| Sales Department | Customer Service Department |
|---|---|
| Our sales staff will be happy to answer any questions you have about buying exabytes.com.my products and services. | Customer Services will answer any non-technical questions you have about exabytes.com’s hosting, products, services and procedures. |
| Working Hour: 9.00am - 5.00pm GMT +0800 | Working Hour: 9.00am - 5.00pm GMT +0800 |
| Email: sales@exabytes.com.my | Email: sales@exabytes.com.my |
| Billing Department | Abuse Department |
| Billing Department will be happy to answer any billing questions you have about exabytes.com hosting, products and services. | Abuse Department handles all complaints, UCE Abuse, TOS Violations, Exploitable Scripts, Illegal Activities. |
| Working Hour: 9.00am - 5.00pm GMT +0800 | Working Hour: 9.00am - 5.00pm GMT +0800 |
| Email: billing@exabytes.com.my | Email: admin@exabytes.com.my |
| Office and Mailing Address | Contact Exabytes CEO |
| Exa Bytes Network Sdn Bhd 1-2-28 Mayang Mall, Jalan Mayang Pasir 1, Bayan Baru, 11950 Bayan Lepas, Penang, Malaysia. |
Love Us? Hate Us? Tell Us... Please let us know how we have impressed you or how we should improve. Your comments will be answered by our CEO personally and are genuinely appreciated. |
| 9.00am - 5.00pm GMT +0800 (MON - FRI) 9.00am - 12.00pm GMT +0800 (SAT) |
Working Hour: 9.00am - 5.00pm GMT +0800 |
| Facsimiles No.: +60 (4) 630 8288 | Email: feedback@exabytes.com |
| Telephone No.: +60 (4) 630 8283 | |
| Website: www.exabytes.com.my | |
Notes:
- The number listed above is for sales assistance only. In order to reduce costs and increase efficiency, Exabytes does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.
- We have one of the highest customer satisfaction rates in the industry and are known for being one of the most customer-oriented hosts in the market. This reputation was earned without phone support. We have many large business customers who rely on us with mission-critical websites, and they have not been let down.
