Exabytes®

BizGrid Business Web Hosting Plans F.A.Q.

The Cozy Home For Business!

Frequently Asked Questions

What are the differences between BizGrid Business Hosting and EBiz Web Hosting?
Ebiz Web Hosting is not particularly designed to business websites that always require business-critical needs for optimum website uptime and stability, and also substantial usage of email services in daily business operation. To cater to these crucial requirements in small & medium size enterprise, BizGrid Business Hosting is distinctively custom designed with leading edge business grade hosting facilities, along with superior services and applications that offer capabilities that best suit to requirements and functionalities in today's online business.
Top
How can I benefit by using Exabytes BizGrid Business Hosting?
Exabytes BizGrid Business Hosting can ensure your business website always operates in optimum condition with extraordinarily minimal downtime. With email service that specially formulated for enterprises and businesses, you can enjoy remarkably reliable and efficient email service, and improve your company productivity. There are much more benefits you can get from BizGrid Business Hosting. To them find out, please go to BizGrid Business Hosting "BENEFITS" page.
Top
Can I purchase additional bandwidth, disk space or MS SQL databases for Business Web Hosting Plan?
Yes, please refer to Optional Add-ons / Upgrades section in "OVERVIEW" page for the price and details.
Top
Can I re-partition web disk space and email disk space in Business Hosting Plan?
Web disk space and email disk space in Business Hosting Plan are fixed.
Top
Can I purchase additional email accounts for BizGrid Business Web Hosting Plan?
If you would like to get more email accounts, you may need to upgrade your BizGrid Business Web Hosting Plan to a higher plan. For upgrade to Business Web Hosting Plan 5, please contact our sales department at sales@exabytes.com.my or +60 (4) 630 8283.
Top
Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?
Yes, you may upgrade to a higher level of plan any time by contacting one of our customer service representative. There is no extra hidden charges or setup fee involved. You only have to pay the price difference between the new and old plan.
Top
Is BizGrid Business Web Hosting Plan available on Linux platform?
No, BizGrid Business Web Hosting Plan is only available on Windows platform.
Top
Will Exabytes assist to migrate my existing website to my BizGrid Business Web Hosting Plan hosting?
Exabytes will perform first time free migration for new sign up of Business Web Hosting Plan subject to condition of your existing host. For instance, compatibility between hosting platforms or access permission issues.
Top
What is Email Archiving and how does it works?
Please refer to "ADD-ONS" page for more information.
Top
What is SmarterMail Resources Sharing and how does it works?
SmarterMail mail server provides robust collaboration features that most people associate only with more expensive mail servers such as Microsoft Exchange. Each user has the ability to share contacts, email folders, calendars, tasks, and notes between co-workers and across enterprise organizations to help best practices of collaboration.
Top
What is SmarterStats and how does it works?
SmarterStats is a web-based statistical log analyzer developed by SmarterTools Inc. Each time your website is accessed from a web browser, a log file is created that stores the activity on your site. SmarterStats provides you with a graphical and easy-to-read display of this activity. You can login through a web based interface and view this activity in the form of various reports.
Top
Will there be a discount if I prepay for a full year?
Yes, if you prepay for a full year or 2 years, you can save more. Please refer to "OVERVIEW" page for more details.
Top
Is there a money back guarantee with BizGrid Business Web Hosting Plan?
Exabytes will provide customers with a 100 days full money back guarantee on Business Web Hosting Plan.
Top
What is the service uptime guarantee Exabytes provides?
Exabytes ensures 99.9% Network Uptime and 99.5% Server Uptime to our customers.
Top
What type of support do you offer? Is there any charges?
We offer Free 24 x 7 x 365 First Level Technical Support. Our support team is working on shifts 24 x 7 x 365 including public holidays and is ready to assists you any time. Our Support Team can be reached by creating a Helpdesk Ticket at http://support.exabytes.com/ or sending email to support@exabytes.com
Top
What forms of payment does Exabytes accept?
We accept all major credit cards including Visa, Master, Visa Electron and Delta for purchase any of our hosting solutions. For more information, please go to http://exabytes.com.my/billing/

Did't answer your question? Email your inquiry to sales@exabytes.com.my or call our Sales Department during business hours at: +60 (4) 630 8283.
Top
  •   
Accepted Payment Methods
Accepted Payment Methods