Email Defense - F.A.Q.

• What type of payment method do you accept?
• Does Exabytes^® accept international orders?
• Do you allow Adult, MP3, Gambling contents on your servers?
• Do you offer unlimited bandwidth or disk space?
• Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?
• How long it takes to setup my hosting account?
• What type of support do you offer? Is there any charges?

What type of payment method do you accept?

We accept all major credit cards including Visa, Master, Visa Electron and Delta.

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Does Exabytes^® accept international orders?

Yes, our company is currently hosting 1200+ clients from over 70 countries around the world with more than 10,000 domains.

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Do you allow Adult, MP3, Gambling contents on your servers?

No. Adult, MP3, Gambling contents are strictly prohibited on our servers.

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Do you offer unlimited bandwidth or disk space?

Many web hosting companies offer “unlimited” as a plan feature. It is impossible for any provider to actually provide an unlimited amount of bandwidth or disk space.

Web Hosting is a commodity. The main elements of any web hosting plan are disk space and bandwidth. Disk space is the space you have allotted on the web server to store your website. Bandwidth is an amount you have available to transfer web pages from the web server to the browsers of visitors to your site. Web pages and graphics consume bandwidth or capacity on the web. Bandwidth and disk space cost money.

The network lines that carry data around the web (optic fiber, cable, copper wire etc) have a finite capacity. There is a limit to the amount of data that can be transferred at any point in time. Likewise, the hard drive of a web server has a limited amount of space determined by the physical size of the hard drive.

Many hosting companies claim to offer “unlimited” plans (both disk space and bandwidth), but be aware that there are physical limitations to both disk space and bandwidth. Before you buy an “unlimited” plan, know what you’re getting into.

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Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?

Yes. You may upgrade to a higher level of plan any time by contacting one of our customer service representative.

There is no extra hidden charges or setup fee involved. You only have to pay the price difference between the new and old plan.

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How long it takes to setup my hosting account?

We will setup your hosting account as soon as we received your payment confirmation, usually is within 1 hour during office hour.

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What type of support do you offer? Is there any charges?

We offer Free 24 x 7 x 365 First Level Technical Support. Our support team is working on shifts 24 x 7 x 365 including public holidays and is ready to assists you any time. Our Support Team can be reached by creating a Helpdesk Ticket at http://support.exabytes.com/.

Custom Technical Charges will only apply to special technical task request like script debugging, customer application installation … etc.

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